FAQ

Membership

What is the Bendigo Bank Rewards Program?

The Bendigo Bank Rewards Program allows you to earn Reward Points every time you make a purchase on your Bendigo Bank Red, Platinum and RSPCA Rewards Credit Card. You'll earn 1.5 points for every dollar spent on your Bendigo Bank Platinum Credit Card, and 1 point for every dollar spent on your Bendigo Bank Red or RSPCA Rewards Credit Card.

Who can join the Bendigo Bank Rewards program?

Anyone with a Bendigo Bank Red, Platinum or RSPCA Rewards Credit Card is automatically enrolled in the Rewards program. Only personal account holders can be members of the Bendigo Bank Rewards Program.

How do I register for Bendigo Bank Rewards program?

Simply go to the Bendigo Bank Rewards website registration page and enter your details. You are then ready to view points, redeem rewards and also able to receive electronic updates of our great products and offers.

I need to change my personal details. How do I do this?

Please contact the Bendigo Bank team on 1300 BENDIGO.

I need to change my password. How do I do this?

Changing your password is quick and easy. Simply click on Change Password, enter your new password, confirm your new password then click on the Submit button.

I have forgotten my Bendigo Bank Rewards password. How do I get a new one?

Resetting your password is quick and easy. Simply click on Forgot your password? And enter your account number. An email will be sent to the email account that you provided when registering for the Rewards program. This email will enable you to reset your password.

How do I provide feedback or suggestions about the program?

Please use the Feedback Form located on the Bendigo Bank Rewards website. Alternatively, you can call the Bendigo Bank Rewards Contact Centre on 1300 650 285 and our dedicated team will be able to discuss any of your queries or feedback about the program.

Points

Where on the Bendigo Bank Rewards website can I track my points?

Your current points balance will be displayed on the Bendigo Bank Rewards website when you logon. You can also view your points balance and a breakdown of all awarded points and points redeemed by clicking on the Points History page once you have logged onto the Bendigo Bank Rewards website.

How long does it take for points to be added to my Rewards account?

Please allow up to fourteen (14) working days for points to be added to your Rewards account.

I don't think my points total is correct. Who should I speak with about this?

Please contact the Bendigo Bank Rewards Contact Centre on 1300 650 285 and our dedicated team will be able to answer any questions, inform you of your points balance and resolve any queries you may have with regards to your points balance.

Do points expire?

Bendigo Bank Reward Points are valid for three full years.

Can I still redeem my points if I cancel or close my Bendigo Bank Rewards credit card?

If you close your Bendigo Bank Rewards account, you will forfeit any rewards points that have not been redeemed.

How do I look up all past points transactions?

The Bendigo Bank Rewards website provides a listing of your Reward point transactions and points total. You can view these by clicking on the Points History page once you have logged on to the Bendigo Bank Rewards website.

Is there a maximum amount of points I can earn?

No. There is no point capping on the Bendigo Bank Rewards program.

How does Points Plus Pay work?

Points Plus Pay allows you to choose the number of points you redeem, above the specified minimum, and pay the difference with your credit card to obtain the product you wish to order. With Points Plus Pay, if you don't have sufficient points to redeem for a Reward you can still redeem a Reward using a combination of Points Plus Pay.

Is Points Plus Pay available for all rewards?

No. Some Rewards are available for points only and may not be available using Points Plus Pay.

Why can't I increase the quantity of a Points Plus Pay Reward when I review my Cart?

When you use the Points Plus Pay you can only redeem for a single quantity.

I have made changes to the Points Plus Pay and/or quantity of the Reward I wish to redeem but the changes have not updated my total Points Plus Pay when I review my Cart.

Please click on the 'Update Total' button to update any changes you make before continuing.

I would like to redeem a Reward using Points Plus Pay. What are my options for payment?

Your linked Bendigo Bank Rewards credit card will be debited to make up the payments between the Points Plus Pay option. Cheques or cash payments are not accepted.

If I redeem a Reward will my points be deducted immediately?

Yes, as soon as you redeem a Reward the points will be automatically deducted from your Bendigo Bank Rewards point balance.

If I add a Reward to my Cart will my points be deducted?

No, points are only deducted from your Bendigo Bank points account once you proceed through the checkout and your order is completed.

Rewards

How do I redeem my points through the Bendigo Bank Rewards website?

You can order Rewards through the Bendigo Bank Rewards website. There are 7 categories to browse through; Be Gifted, Be Active, Be at Home, Be a Tech Head, Be a Kid, Be Pampered and Be Generous.

Rewards include merchandise, experiences and gift cards. Redeeming Rewards can be done with points only or for certain items you can use Points Plus Pay - a combination of redeeming points and making a payment from your Bendigo Bank Rewards credit card.

Select the Reward that you wish to redeem and, if applicable, choose the Points Plus Pay amounts. Then click 'Add to Cart'. Once you are happy with your selection click 'Checkout' to redeem your Rewards.

How do I find a specific Reward?

You can browse for a Reward by using the search field in the top right hand corner of the Bendigo Bank Rewards website. Alternatively, you can use the Advanced Search which is located above the search field. The Advanced Search allows you to search for items by name, by points value or by keyword(s). Each Reward contains a picture, description, quantity, value of the item in points and the Points Plus Pay variable (if set for the respective item).

What if I want to cancel my order?

Once you have placed an order, the order will appear on the Orders page including its current status. Cancelation of an order can only be completed if the status is currently listed as 'ORDER'.

Where can I find a history of all past Rewards that I have redeemed?

You can view the details of all past orders you have made in the Orders page. You will be able to view the name of the Reward, the Points Plus Pay amounts (if applicable) and the status of your order. If the order status is listed as 'ORDER' you can cancel the order through the Orders page.

Delivery

I haven't received my reward. When should I expect to receive my reward?

We will endeavor to deliver your Rewards within 10 working days after the completion of your order. If after 10 working days you have not received your order, please contact the Bendigo Bank Rewards Contact Centre team on 1300 650 285.

Can my Rewards be delivered to a PO Box?

All delivery addresses must be a street address within Australia. Post Office Box addresses will not be accepted.

Can my Rewards be delivered at a nominated time?

No, unfortunately we are unable to provide you with a specific date or time for a Rewards delivery.

Will I need to be home to receive my Rewards?

Yes, as most Rewards are sent by courier or Registered Post. For certain alcoholic products, you are able to specify delivery instructions to the courier e.g. "if not at home leave at back door". Alternatively, you can advise us of a work place address where you will be available between 9am - 6pm, Monday - Friday.

How much is the delivery charge for my Rewards?

The delivery charge will vary according to the Rewards you are redeeming. The delivery charge is included in the number of points quoted for Rewards. There is no additional payment required for postage.

Can I redeem a Reward for delivery to another person?

Yes. Simply provide the contact name and delivery address you wish to have the reward distributed to (delivery address must be within Australia).

Can I arrange for my Reward to be sent to an international address?

No – the delivery address supplied must be located within Australia.

Contact Centre

I have not saved my e-mail Order Confirmation including the Tax Invoice and now I need a Tax Invoice. What do I do?

You can request a copy of your tax invoice by contacting the Bendigo Bank Rewards Contact Centre. Simply call 1300 650 285 to request a tax invoice.

What happens if I'm not happy with my Reward?

You cannot return a Reward because you change your mind. If the product is faulty, damaged or unfit for use it may be returned within five days of receipt for an exchange or refund. Please contact the Bendigo Bank Rewards Contact Centre by calling 1300 650 285.

What happens if I lose a voucher or Gift Certificate?

A voucher or Gift Certificate (electronic or paper) redeemed from the Bendigo Bank Rewards website will not be replaced or refunded if lost, stolen, destroyed or expired.

Where do I find the Terms and Conditions and the Privacy Policy?

You will find links to the Terms and Conditions at the footer of each page on the Bendigo Bank Rewards website. These include the Bendigo Bank Rewards Terms of Use, Privacy Statements and Bendigo Bank Terms and Conditions.

Who can I contact if I have a complaint?

Any enquiries regarding discrepancies with points redeemed or payments made to obtain Rewards should be directed to the Bendigo Bank Rewards Contact Centre by calling 1300 650 285, within six months of the date of the relevant order. Alternatively please use the Bendigo Bank Rewards Feedback Form, located here.

What can I do in case I don't find answers to my question in these FAQ's?

If you cannot find the answer to your question, contact the Bendigo Bank Rewards Contact Centre by calling 1300 650 285. We're open from 9am to 6pm AEST, Monday to Friday.

Be Rewarded Catalogue Terms and Conditions

The rewards providers, available rewards and details of points required to redeem rewards are subject to change without notification. All rewards are subject to availability and substitutions may be necessary. Rewards are subject to conditions that may be imposed by providers. The earning and redemption of Bendigo Rewards Points (including available rewards and expiry of points) is subject to the Bendigo Rewards Program Terms and Conditions available online at www.bendigobank.com.au/rewards or at any Bendigo Bank branch. Bonuses may be limited and available only while stocks last. Reward providers, including but not limited to Bendigo and Adelaide Bank (the Bank), shall not be held responsible for redemptions made for bonus offerings that are not able to be fulfilled. Information about a third party’s products or services is provided for convenience only and does not represent an endorsement by the Bank. The Bank accepts no responsibility for its accuracy or completeness. Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL 237879

Magshop 10% off Selected Titles Terms and conditions:

1) This offer is available to Bendigo Bank Rewards members at www.magshop.com.au/bendigobank
2) This offer is valid until 30/12/2013.
3) Please allow up to 6 weeks for the delivery of the first issue of the selected magazine.
4) Bonus gifts and tip-ons that may be available with retail copies are not provided with subscriber copies.
5) This offer for the participating titles in this promotion is not valid in conjunction with any other subscription offer/promotion for this title.
6) Existing subscribers to any of these publications will have the new subscription added onto the end of the existing subscription term.
7) In the event of a magazine ceasing publication your subscription will automatically be transferred to a title of similar interest.
8) Bauer Media will send a letter of notification prior to the customer’s bonus subscription period ending.

Bendigo Rewards Christmas Giveaway Terms and Conditions

Instructions to enter form part of these conditions.


Conditions of Entry

Entry is open to residents of Australia only.
The promoter of this competition is Bendigo and Adelaide Bank Limited, ABN 11 068 049 178. AFSL/Australian Credit Licence 237879 The Bendigo Centre, Bendigo, VIC 3550.
Employees of the promoter and their immediate families or a Community Bank® branch of Bendigo Bank are ineligible to enter the competition.
The competition will commence at AEST 12.01am on 01 October 2013 and will close at 11:59pm on 30 November 2013.

Eligibility

    To be eligible to enter the promotion you must:
    Be 18 years of age or older;
    Have a principal address in Australia excluding Norfolk Island, Christmas Island and the Cocos (Keeling) Islands;
    Hold a current Bendigo Bank credit card which is enrolled in our Be Rewarded loyalty program.
    Entrants must visit www.bendigobank.com.au/rewards and register online by providing their email address, account number, postcode, telephone number and a password before 11:59pm on 30 November 2013.
    All competition entry details provided incorrectly will be deemed ineligible.
    Any costs associated with entering the competition is the entrant’s responsibility.

    Qualifying Entry

    A qualifying entry means –
    Any Bendigo Bank Be Rewarded cardholder who has registered online at www.bendigobank.com.au/rewards for the Be Rewarded loyalty program by 11:59pm on 30 November 2013.
    Bendigo Bank Be Rewarded cardholders will be awarded one additional entry into the promotional draw when they redeem for any product online at www.bendigobank.com.au/rewards.
    Each additional product redemption will qualify as one additional entry into the promotional draw. Multiple entries are accepted; however each entry must be based on a separate Qualifying Entry and must separately and independently comply with these Conditions of Entry.
    The Bendigo Bank account used must not be cancelled, closed, suspended or in default at the time of the draw or payment of Prize.


    Prizes and Prize Draws

    There are ten (10) prizes, courtesy of Bendigo & Adelaide Bank Limited.
    Each individual prize package consists of 150,000 Bonus Points which will be added to the winning cardholder’s Rewards Points Balance.
    Each individual prize package is valued at $405.00.
    Total prize pool is valued at $4,050.00
    Bonus Points will be added to the winning cardholder’s Rewards Points Balance within five (5) days of being notified and accepting their prize.
    The Prize Draw will be conducted at Bendigo and Adelaide Bank Limited, The Bendigo Centre, Bendigo Victoria 3550 on 11 December 2013 at 12 noon by a representative of the promoter.
    The prize pack consisting of Bonus Points will be valid for a period of 36 months from the date they are added to the winning cardholder’s Rewards Points Balance. Points must be redeemed within 36 months from the date they are added otherwise they are forfeited.
    All reasonable steps to notify winners of the results of the promotion will be taken by the Promoter. The Promoter’s decision is final and no correspondence will be entered into.
    Bonus Points values are calculated at the same rate as standard Rewards Points values.
    The draw is random.


    Section 5: Prize winners

    If you win a prize the clauses in this section applies to you.
    Each prize winner’s name will be published in the Public Notices section of The Australian on 16 December 2013.
    If your name is drawn as a prize winner you will be contacted by telephone and in writing. The Promoter will contact you to notify you that you are a prize winner subject to confirmation that you are eligible to receive the prize in this promotion under the Conditions of Entry; confirm whether you wish to claim the prize; and confirm delivery of the prize.
    The Promoter may draw five (5) additional reserve entries in each Promotional Draw and record them (in order) in case an invalid entry or ineligible Bendigo Bank cardholder is drawn, or the cardholder is unable to accept or participate in a Prize, or the Promoter is unable to notify any cardholder drawn. The person whose entry was drawn in a Promotional Draw must confirm their eligibility to be awarded the Prize, and ability to accept the Prize within five (5) days of being successfully notified by the Promoter that they have been drawn, otherwise their entry will be deemed invalid. In the event of an invalid entry or an ineligible cardholder, or if the cardholder is unable to accept or declines to receive the Prize, the Prize will be awarded to the first reserve entry drawn. If a Prize cannot be awarded to the cardholder drawn, the Promoter will continue the process until the Prize is awarded. If after this process a Prize has still not been awarded or the cardholder drawn cannot be notified, the Promoter will hold an unclaimed prize draw.
    For any prize/s not claimed by 19 March 2014 the Promoter will conduct a further draw at The Bendigo Centre, Bendigo VIC 3550 on at 21 March 2014 12 noon. The first valid entry drawn will be awarded any unclaimed prize/s.
    The Promoter will contact and verify the redraw prize winner in the manner set out. Only if the prize winner from the redraw is eligible will his/her name be published in The Australian on 24 March 2014. In the event that any redrawn prize winner is not eligible, the Promoter will conduct a further redraw until all prizes have been awarded (subject to any further regulatory directions).
    Each winner must be over the age of 18.
    In accepting a prize awarded in this promotion, you agree to participate in any publicity arrangements made by or on behalf of the Promoter. You further acknowledge that the Promoter reserves the right to use your name photograph and address for future promotional or publicity activity without any payment being made to you.
    The Promoter and its agencies associated with this promotion will take no responsibility for prizes lost in transit.


    General conditions

    This section applies to you, whether you are an entrant to the Promotion or a prize winner.
    The Promoter will not be responsible for any delayed, lost or misdirected mail on any other communication.
    To the fullest extent permissible by law, you agree to release the Promoter from any claim, loss, damage, expense (including any claim for legal expenses), cost or charge sustained or in any way incurred by you in connection with your participation in the Promotion and, if you are a prize winner, your use of the prize. Except for any liability that cannot be excluded by law, the Promoter and coordinator (including their respective officers, employees and agents) exclude all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; or (d) use of a Prize.
    The Promoter will not be responsible for any act, omission, failure or delay by the Promoter which is due to an act of God, riots, acts of terrorism, storms, fire, any labour or industrial dispute, any strike, and other acts which are not reasonably within the control of the Promoter.
    In the event of a dispute, the decision of the Promoter is final and binding and no correspondence will be entered into.
    If any prize or any element of a prize including tickets becomes unavailable for reasons beyond the Promoter's control, the Promoter may substitute a prize or element of a prize of equal or greater value at the Promoter’s sole discretion, Winners will not be entitled to any additional compensation in the event that the prize or element of a prize has been substituted at equal or greater value subject to state regulations.
    The Promoter reserves the right to request verification of age, identity, residential address and any other information from entrants relevant to entry into or participation in this promotion. Verification is at the discretion of the Promoter, whose decision is final. The Promoter reserves the right to disqualify any individual who provides false information, fails to provide information, conspires with others to gain an unfair advantage or who is otherwise involved in any way in manipulating, interfering or tampering with this promotion.
    Entrants consent to the Promoter using their name, image, entry, and/or voice in the event that they are a winner in any media for an unlimited period of time without remuneration for the purpose of promoting this promotion (including any outcome) and/or promoting any products manufactured, distributed and/or supplied by the Promoter.
    Entries remain the property of the Promoter. By entering this promotion entrants consent to the use of their information as described and agree that the Promoter may use this information, or disclose it to other organisations that may use it, in any media for future promotional, marketing and publicity purposes without any further reference or payment to the entrant.
    The promoter is Bendigo and Adelaide Bank Limited, The Bendigo Centre, Bendigo, VIC 3550. ABN 11 068 049 178. AFSL/Australian Credit Licence 237879.
    The Promoter may be contacted by calling 1300 236 344.
    Product disclosure documents can be located on the Promoter’s website http://www.bendigobank.com.au/public/fsra/pds/pds.asp Competition permit numbers: NSW Permit No. LTPS/13/07436 ACT Permit No. TP 13/03494.

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