FAQ

Membership

What is the Bendigo Bank Rewards Program?

The Bendigo Bank Rewards Program allows you to earn Reward Points every time you make a purchase on your Bendigo Bank Red, Platinum and RSPCA Rewards Credit Card. You'll earn 1.5 points for every dollar spent on your Bendigo Bank Platinum Credit Card and 1 point for every dollar spent on your Bendigo Bank Red or RSPCA Rewards Credit Card.

Who can join the Bendigo Bank Rewards program?

Anyone with a Bendigo Bank Red, Platinum or RSPCA Rewards Credit Card is automatically enrolled in the Rewards program. Only personal account holders can be members of the Bendigo Bank Rewards Program.

How do I register for Bendigo Bank Rewards program?

Simply go to the Bendigo Bank Rewards website registration page and enter your details. You are then ready to view points, redeem rewards and also able to receive electronic updates of our great products and offers.

I need to change my personal details. How do I do this?

Please contact the Bendigo Bank team on 1300 BENDIGO.

I need to change my password. How do I do this?

Changing your password is quick and easy. Simply click on Change Password, enter your new password, confirm your new password then click on the 'Submit' button.

I have forgotten my Bendigo Bank Rewards password. How do I get a new one?

Resetting your password is quick and easy. Simply click on Forgot your password? And enter your account number. An email will be sent to the email account that you provided when registering for the Rewards program. This email will enable you to reset your password.

How do I provide feedback or suggestions about the program?

Please use the Feedback Form located on the Bendigo Bank Rewards website. Alternatively, you can call the Bendigo Bank Rewards Contact Centre on 1300 650 285 and our dedicated team will be able to discuss any of your queries or feedback about the program.

Points

Where on the Bendigo Bank Rewards website can I track my points?

Your current points balance will be displayed on the Bendigo Bank Rewards website when you logon. You can also view your points balance and a breakdown of all awarded points and points redeemed by clicking on the Points History page once you have logged onto the Bendigo Bank Rewards website.

How long does it take for points to be added to my Rewards account?

Please allow up to fourteen (14) working days for points to be added to your Rewards account.

I don't think my points total is correct. Who should I speak with about this?

Please contact the Bendigo Bank Rewards Contact Centre on 1300 650 285 and our dedicated team will be able to answer any questions, inform you of your points balance and resolve any queries you may have with regards to your points balance.

Do points expire?

Bendigo Bank Reward Points are valid for three full years.

Can I still redeem my points if I cancel or close my Bendigo Bank Rewards credit card?

If you close your Bendigo Bank Rewards account, you will forfeit any rewards points that have not been redeemed.

How do I look up all past points transactions?

The Bendigo Bank Rewards website provides a listing of your Reward point transactions and points total. You can view these by clicking on the Points History page once you have logged on to the Bendigo Bank Rewards website.

Is there a maximum amount of points I can earn?

No. There is no point capping on the Bendigo Bank Rewards program.

How does Points Plus Pay work?

Points Plus Pay allows you to choose the number of points you redeem, above the specified minimum, and pay the difference with your credit card to obtain the product you wish to order. With Points Plus Pay, if you don't have sufficient points to redeem for a Reward you can still redeem a Reward using a combination of Points Plus Pay.

Is Points Plus Pay available for all rewards?

No. Some Rewards are available for points only and may not be available using Points Plus Pay.

Why can't I increase the quantity of a Points Plus Pay Reward when I review my Cart?

When you use the Points Plus Pay you can only redeem for a single quantity.

I have made changes to the Points Plus Pay and/or quantity of the Reward I wish to redeem but the changes have not updated my total Points Plus Pay when I review my Cart.

Please click on the 'Update Total' button to update any changes you make before continuing.

I would like to redeem a Reward using Points Plus Pay. What are my options for payment?

Your linked Bendigo Bank Rewards credit card will be debited to make up the payments between the Points Plus Pay option. Cheques or cash payments are not accepted.

If I redeem a Reward will my points be deducted immediately?

Yes, as soon as you redeem a Reward the points will be automatically deducted from your Bendigo Bank Rewards point balance.

If I add a Reward to my Cart will my points be deducted?

No, points are only deducted from your Bendigo Bank points account once you proceed through the checkout and your order is completed.

Rewards

How do I redeem my points through the Bendigo Bank Rewards website?

You can order Rewards through the Bendigo Bank Rewards website. There are 7 categories to browse through; Be Gifted, Be Active, Be at Home, Be a Tech Head, Be a Kid, Be Pampered and Be Generous.

Rewards include merchandise, experiences and gift cards. Redeeming Rewards can be done with points only or for certain items you can use Points Plus Pay - a combination of redeeming points and making a payment from your Bendigo Bank Rewards credit card.

Select the Reward that you wish to redeem and, if applicable, choose the Points Plus Pay amounts. Then click 'Add to Cart'. Once you are happy with your selection click 'Checkout' to redeem your Rewards.

How do I find a specific Reward?

You can browse for a Reward by using the search field in the top right hand corner of the Bendigo Bank Rewards website. Alternatively, you can use the Advanced Search which is located above the search field. The Advanced Search allows you to search for items by name, by points value or by keyword(s). Each Reward contains a picture, description, quantity, value of the item in points and the Points Plus Pay variable (if set for the respective item).

What if I want to cancel my order?

Once you have placed an order, the order will appear on the Orders page including its current status. Cancelation of an order can only be completed if the status is currently listed as 'ORDER'.

Where can I find a history of all past Rewards that I have redeemed?

You can view the details of all past orders you have made in the Orders page. You will be able to view the name of the Reward, the Points Plus Pay amounts (if applicable) and the status of your order. If the order status is listed as 'ORDER' you can cancel the order through the Orders page.

Delivery

I haven't received my reward. When should I expect to receive my reward?

We will endeavor to deliver your Rewards within 10 working days after the completion of your order. If after 10 working days you have not received your order, please contact the Bendigo Bank Rewards Contact Centre team on 1300 650 285.

Can my Rewards be delivered to a PO Box?

All delivery addresses must be a street address within Australia. Post Office Box addresses will not be accepted.

Can my Rewards be delivered at a nominated time?

No, unfortunately we are unable to provide you with a specific date or time for a Rewards delivery.

Will I need to be home to receive my Rewards?

Yes, as most Rewards are sent by courier or Registered Post. For certain alcoholic products, you are able to specify delivery instructions to the courier e.g. "if not at home leave at back door". Alternatively, you can advise us of a work place address where you will be available between 9am - 6pm, Monday - Friday.

How much is the delivery charge for my Rewards?

The delivery charge will vary according to the Rewards you are redeeming. The delivery charge is included in the number of points quoted for Rewards. There is no additional payment required for postage.

Can I redeem a Reward for delivery to another person?

Yes. Simply provide the contact name and delivery address you wish to have the reward distributed to (delivery address must be within Australia).

Can I arrange for my Reward to be sent to an international address?

No – the delivery address supplied must be located within Australia.

Digital Gift Cards

What is a Digital Gift Card?

A Digital Gift Card is an electronic version of a physical gift card. Unlike physical gift cards, these are stored electronically, so you can view, redeem or print the Digital Gift Card in real-time.

How do I purchase a Digital Gift Card?

Click here to view a range of Digital Gift Cards available.

Once you select the Digital Gift Card you’d like, you’ll be prompted to provide your delivery details (including valid email address) at the checkout, to complete your order.

How will I receive my order?

All Digital Gift Cards will be sent to your designated email address. Please ensure you input your email address correctly at the confirmation page as this cannot be changed once your order has been completed.

When should I expect to receive my Digital Gift Card?

The Digital Gift Card is sent instantly to the email address you provide at checkout. If you do not receive your Digital Gift Card or Order Confirmation, please first check that it isn’t in your Junk or Spam mailbox.

My Digital Gift Card order email has not arrived. Who can I contact?

If you have confirmed the Digital Gift Card has not been sent to your email address, please contact the customer service team on 1300 650 285.

How many Digital Gift Cards can I purchase online in one transaction?

You may purchase multiple Digital Gift Cards of any available denomination. Each Digital Gift Card you order will be sent in a separate email, regardless of denomination and / or brand.

How do I use my Digital Gift Card?

Once you receive your Digital Gift Card to your designated email address, you can print it off to use in store where the retailer will scan the code, or (depending on the retailer) you can enter your gift card number at the retailers’ online store. You can use your Digital Gift Card to make a single purchase (up to or less than the face value of the gift card), or you can choose to use your Digital Gift Card for multiple purchases (as long as each purchase is less than the remaining balance on the gift card). The full details of terms of use will be included with your Digital Gift Card. Dependant on the retailer, it may take between 30-60 minutes for your Digital Gift Card to be activated.

How do I know the remaining balance of my Digital Gift Card?

You may view your current balance by;

  1. Navigating to your Order History.
  2. Select the desired Digital Gift Card (this will open a new window).
  3. Then select ‘check balance’ to view the remaining amount.

Where can the Digital Gift Card be redeemed?

Digital Gift Cards can be redeemed at the designated retailer (brand) listed, and the retailer (brand) on the Digital Gift Card itself.

What Digital Gift Cards can I buy online?

Click here to view a range of Digital Gift Cards available.

What is the expiry date of the Digital Gift Card?

Expiry varies depending on the retailer. You may view the terms and conditions (validity) located in the link at the bottom of the product description.

Can I give Digital Gift Card to a friend or family member?

Yes – you may send the Digital Gift Card to a friend or family member by entering their email address at the delivery confirmation page. Please ensure you enter the email address correctly at the confirmation page as this cannot be changed once your order has been completed.

Once a purchase has been confirmed, can I make changes to my order or get a refund?

Once you have placed your Digital Gift Card order, you cannot cancel your purchase. Refunds do not apply to Digital Gift Cards.

Contact Centre

I have not saved my e-mail Order Confirmation including the Tax Invoice and now I need a Tax Invoice. What do I do?

You can request a copy of your tax invoice by contacting the Bendigo Bank Rewards Contact Centre. Simply call 1300 650 285 to request a tax invoice.

What happens if I'm not happy with my Reward?

You cannot return a Reward because you change your mind. If the product is faulty, damaged or unfit for use it may be returned within five days of receipt for an exchange or refund. Please contact the Bendigo Bank Rewards Contact Centre by calling 1300 650 285.

What happens if I lose a voucher or Gift Certificate?

A voucher or Gift Certificate (electronic or paper) redeemed from the Bendigo Bank Rewards website will not be replaced or refunded if lost, stolen, destroyed or expired.

Where do I find the Terms and Conditions and the Privacy Policy?

You will find links to the Terms and Conditions at the footer of each page on the Bendigo Bank Rewards website. These include the Bendigo Bank Rewards Terms of Use, Privacy Statements and Bendigo Bank Terms and Conditions.

Who can I contact if I have a complaint?

Any enquiries regarding discrepancies with points redeemed or payments made to obtain Rewards should be directed to the Bendigo Bank Rewards Contact Centre by calling 1300 650 285, within six months of the date of the relevant order. Alternatively please use the Bendigo Bank Rewards Feedback Form, located here.

What can I do in case I don't find answers to my question in these FAQ's?

If you cannot find the answer to your question, contact the Bendigo Bank Rewards Contact Centre by calling 1300 650 285. We're open from 9am to 6pm AEST, Monday to Friday.

Be Rewarded Catalogue Terms and Conditions

The rewards providers, available rewards and details of points required to redeem rewards are subject to change without notification. All rewards are subject to availability and substitutions may be necessary. Rewards are subject to conditions that may be imposed by providers. The earning and redemption of Bendigo Rewards Points (including available rewards and expiry of points) is subject to the Bendigo Rewards Program Terms and Conditions available online at http://www.bendigobank.com.au/public or at any Bendigo Bank branch. Bonuses may be limited and available only while stocks last. Reward providers, including but not limited to Bendigo and Adelaide Bank (the Bank), shall not be held responsible for redemptions made for bonus offerings that are not able to be fulfilled. Information about a third party's products or services is provided for convenience only and does not represent an endorsement by the Bank. The Bank accepts no responsibility for its accuracy or completeness. Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL 237879


Win 5 x 100,000 Rewards Points Terms & Conditions ("Conditions of Entry")



Promotion: Win 5 x 100,000 Rewards Points and Earn Double Points
Promoter: Bendigo and Adelaide Bank Ltd ABN 11 068 049 178, The Bendigo Centre - 22 Bath Lane, Bendigo, VIC 3550, Australia. Ph: 1300 236 344
Promotional Period: Start date: 01/10/17 at 09:00 am AEDT, End date: 30/11/17 at 11:59 pm AEDT
Eligible Entrants: Entry is only open to Australian residents who are 18 years and over and selected Ready Red Rewards customers who have not registered to the Rewards program via www.bendigobank.com.au/rewards.
How to Enter: To enter the Promotion, the entrant must visit www.rewards.bendigobank.com.au/registration and register for the Bendigo Rewards program by creating an account during the Promotional Period.
Double Points Offer: Every entrant who registers during the Promotional Period, and makes a purchase using their eligible credit card will receive double points for eligible transactions. Rewards points will be awarded to the entrants account by 23/12/2017. Maximum of 100,000 Ready Red Reward points permitted per person. Proof of purchase: Purchases will be automatically recorded on purchase.
Entries Permitted: Only one (1) eligible entry per person will be accepted. The entrant is eligible to win a maximum of one (1) prize. By completing the entry method, the entrant will receive one (1) entry.
Total Prize Pool: AUD $1,350.00
Prize Description: The prize is 100,000 Bendigo Rewards Bonus Points which will be added to the winning cardholder’s Rewards Points Balance.
Number of this prize: 5
Value (per prize): AUD$270.00
Winning Method: Draw: computerised random selection - 13/12/17 at 10:00 am AEDT
Conditions: No part of this prize is exchangeable, redeemable for cash or any other prize or transferable.

  1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
  2. The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
  3. Valid and eligible entries will be accepted during the Promotional Period.
  4. Employees (and the immediate family members) of the Participating Venues, agencies/companies directly associated with the conduct of this Promotion, the Promoter, its distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

  5. Draw
    1. The draw will take place at Bendigo and Adelaide Bank Ltd, 120 Harbour Esplanade, Docklands VIC 3008, Australia at 10:00 am AEDT on 13/12/17 using computerised random selection.
    2. The first five (5) valid entries drawn will be the winners of the prizes specified in the Schedule above.
    3. If a draw is scheduled on the weekend or a public holiday, the draw will be conducted at the same time and location on the following business day. The Promoter will ensure each draw is open for public scrutiny and anyone may witness the draw on request. The winner of a drawn prize is determined by chance.
  6. All reasonable attempts will be made to contact each winner.
  7. If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize by the time specified by the Promoter, or is unavailable, they forfeit the prize and the Promoter is not obliged to substitute the prize.
  8. The value of the prizes is accurate and based upon the recommended retail value of the prizes (inclusive of GST) at the date of printing. The Promoter accepts no responsibility for any variation in the value of the prizes after that date.
  9. If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and/or specification, subject to any written directions of a regulatory authority.
  10. No entry fee is charged by the Promoter to enter the Promotion. Where entry is allowed online, there is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.
  11. Each prize will be awarded to the person named in the respective winning entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
  12. Entrants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. The Promoter may use this information for future marketing purposes regarding its products, including contacting the entrant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at http://www.bendigobank.com.au/public/privacy-policy/full-privacy-policy. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other Australian privacy laws and how such complaints will be dealt with. The Promoter collects personal information about entrants to enable them to participate in this Promotion and may disclose the entrants' personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this Promotion and to the State and Territory lottery departments as required under the relevant lottery legislation. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion. Personal information collected from entrants will not be disclosed to any entity located outside of Australia.
  13. For the purposes of public statements and advertisements, the Promoter may only publish the winner's surname, initial and State/Territory or postcode of residence.
  14. The Promoter reserves the right to refuse to allow a winner to take part in any or all aspects of a prize, if the Promoter determines in their absolute discretion, that a winner is not in the physical or mental condition necessary to be able to safely participate in or accept the prize. It is a condition of accepting the prize that a winner may be required to sign a legal release as determined by the Promoter in its absolute discretion, prior to receiving a prize.
  15. If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third-party prize supplier and the provision of the prize is the sole responsibility of the third party and not the Promoter. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry, to the extent of any inconsistency. The Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise.
  16. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
  17. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
  18. The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant's details (including an entrant's identity, age and place of residence). In the event that a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
  19. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion, the decision of the Promoter is final and binding on each entrant and no correspondence will be entered into.
  20. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  21. The entrant will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.
  22. Unless otherwise specified, a prize is a single event for the winner (and where relevant their guests) and cannot be separated into separate events or components.
  23. The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize.
  24. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.
  25. Authorised under: NSW Permit No. LTPS/17/17875

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